Terms of Service

 
Operator: FENGHAN LIMITED
Registered Address: RM 1D 2/F, FU TAO BUILDING, 98 ARGYLE STREET, MONG KOK, KLN, HKSAR
Website: https://melaniedawnllc.com/ (hereinafter referred to as “the Website”)
Contact Email: service@melaniedawnllc.com

1. Introduction & Acceptance of Terms

These Terms of Service (hereinafter referred to as “Terms”) govern your access to and use of the Website, including all content, services, and products offered by FENGHAN LIMITED (hereinafter referred to as “we”, “us”, “our”, or the “Company”). These Terms apply to all visitors, users, retail customers, and wholesale partners (collectively referred to as “you” or “user”) who access or use the Website.
By accessing, browsing, or making a purchase on the Website, you acknowledge that you have read, understood, and unconditionally agreed to be bound by these Terms, as well as our Privacy Policy, Return & Refund Policy, and any other policies posted on the Website. These policies are incorporated by reference into these Terms and form a binding legal agreement between you and FENGHAN LIMITED. If you do not agree with any part of these Terms, you must immediately cease using the Website.
We reserve the right to update, modify, or revise these Terms at any time without prior notice. Revised Terms will be posted on this page with an updated Effective Date, and your continued use of the Website after such changes constitute your acceptance of the revised Terms. We recommend reviewing these Terms periodically to stay informed of updates.

2. Eligibility to Use the Website

By using the Website, you represent and warrant that:
  • You are at least 18 years of age or have the legal consent of a parent/guardian to use the Website;
  • You possess the legal authority to enter into these Terms and use the Website in compliance with all applicable laws and regulations of the Hong Kong Special Administrative Region (HKSAR) and your jurisdiction of residence;
  • You will not use the Website for any illegal, unauthorized, or prohibited purpose under these Terms or applicable law.
Wholesale partners must maintain a valid, legitimate business and provide accurate business information when registering for a wholesale account. We reserve the right to verify business credentials and reject or terminate wholesale accounts at our sole discretion.

3. Account Registration & Responsibilities

3.1 Account Creation

Certain features of the Website, including wholesale account access, order tracking, and personalized services, may require you to register for an account. When creating an account, you agree to provide accurate, current, and complete personal and/or business information, and to promptly update such information to maintain its accuracy.

3.2 Account Security

You are solely responsible for maintaining the confidentiality of your account login credentials (username, password, etc.) and for all activities conducted under your account. You agree to immediately notify us of any unauthorized use of your account or any other breach of security by contacting us at service@melaniedawnllc.com. We will not be liable for any loss or damage arising from your failure to protect your account information.

3.3 Account Termination

We reserve the right to suspend, restrict, or terminate your account access at our sole discretion, without prior notice, if you violate these Terms, engage in fraudulent or illegal activity, or pose a risk to our business or other users. You may also terminate your account at any time by notifying our customer service team.

4. Product Orders & Transaction Terms

4.1 Order Placement

All product orders placed through the Website constitute an offer to purchase the selected products in accordance with these Terms and applicable product listings. We reserve the right to accept or reject your order for any reason, including but not limited to product unavailability, pricing errors, or suspected fraudulent activity.
An order is only confirmed and a binding contract formed once we send an order confirmation email to your registered email address. We will not be liable for any errors or inaccuracies in product information, pricing, or availability displayed on the Website, and we reserve the right to correct such errors prior to order confirmation.

4.2 Pricing & Payment

All prices listed on the Website are stated in the applicable currency and exclude shipping fees, taxes, customs duties, and other applicable charges (unless explicitly stated otherwise). We reserve the right to adjust product prices at any time without prior notice.
Payment for all orders must be made via the approved payment methods provided on the Website. You represent and warrant that you are authorized to use the selected payment method, and you authorize us to charge the full order amount to your chosen payment provider. All payments are processed securely by third-party payment service providers, and we do not store full payment card details on our systems.

4.3 Order Fulfillment & Shipping

We will process and ship orders in accordance with the shipping terms displayed on the Website and outlined in your order confirmation. Delivery timelines are estimates only, and we will not be liable for delays caused by shipping carriers, customs clearance, adverse weather, or other circumstances beyond our reasonable control.
Risk of loss and damage for ordered products passes to you upon delivery to the shipping carrier. For international orders, you are solely responsible for all customs duties, taxes, import fees, and regulatory compliance requirements in your destination country.

4.4 Order Cancellation

Order cancellation requests are only permitted if the order has not yet been marked as “Shipped”. Approved cancellations will be refunded in accordance with our Return & Refund Policy. Once an order has shipped, cancellation is no longer available, and you must follow our return procedures to request a refund or exchange.

5. Intellectual Property Rights

All content on the Website, including but not limited to text, graphics, logos, images, product designs, product descriptions, videos, software, and trademarks, is the exclusive property of FENGHAN LIMITED or its licensors, and is protected by HKSAR intellectual property laws, copyright laws, trademark laws, and international treaties.
You are granted a limited, non-exclusive, non-transferable license to access and use the Website for personal, non-commercial, or authorized wholesale purposes only. You may not reproduce, distribute, modify, publicly display, create derivative works of, or exploit any content from the Website without our prior written consent. Unauthorized use of our intellectual property may result in legal action and monetary damages.

6. Prohibited Uses

You agree not to use the Website to:
  • Violate any applicable local, national, or international law or regulation;
  • Infringe upon the intellectual property rights, privacy rights, or other legal rights of FENGHAN LIMITED or third parties;
  • Engage in fraudulent, deceptive, or misleading conduct, including false product claims or unauthorized account access;
  • Upload, transmit, or distribute viruses, malware, or other harmful code that disrupts the Website’s functionality;
  • Harass, abuse, or harm other users or our staff;
  • Scrape, crawl, or automate data collection from the Website without our explicit written permission;
  • Resell or redistribute our products without proper authorization, especially for wholesale partners violating our wholesale terms;
  • Interfere with the security or operation of the Website, servers, or networks connected to the Website.

7. Return & Refund Compliance

All returns, refunds, and exchanges are governed solely by our Return & Refund Policy posted on the Website. By placing an order, you agree to comply with all eligibility requirements, submission timelines, and procedures outlined in that policy. We reserve the right to deny returns or refunds for products that do not meet the stated eligibility criteria.

8. Disclaimer of Warranties

THE WEBSITE AND ALL PRODUCTS, SERVICES, AND CONTENT PROVIDED BY FENGHAN LIMITED ARE OFFERED ON AN “AS IS” AND “AS AVAILABLE” BASIS, WITHOUT ANY WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED. TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, WE DISCLAIM ALL WARRANTIES, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.
We do not warrant that the Website will operate uninterrupted, error-free, secure, or free of viruses or other harmful components. We do not warrant the accuracy, completeness, or reliability of any product information, descriptions, or images on the Website.

9. Limitation of Liability

TO THE FULLEST EXTENT PERMITTED BY APPLICABLE HKSAR LAW, FENGHAN LIMITED, ITS DIRECTORS, EMPLOYEES, AND AGENTS SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES ARISING OUT OF OR RELATED TO YOUR USE OF THE WEBSITE, INCLUDING BUT NOT LIMITED TO LOSS OF PROFITS, LOSS OF DATA, BUSINESS INTERRUPTION, OR PERSONAL INJURY.
OUR TOTAL AGGREGATE LIABILITY FOR ANY CLAIMS ARISING FROM YOUR USE OF THE WEBSITE OR PURCHASE OF PRODUCTS SHALL NOT EXCEED THE TOTAL AMOUNT PAID BY YOU TO US FOR THE RELEVANT PRODUCT ORDER OR WEBSITE SERVICES.

10. Indemnification

You agree to indemnify, defend, and hold harmless FENGHAN LIMITED, its directors, employees, and agents from any and all claims, damages, losses, liabilities, costs, and expenses (including reasonable legal fees) arising out of or related to:
  • Your breach of these Terms or any applicable laws;
  • Your unauthorized use of the Website or our products;
  • Your violation of third-party rights, including intellectual property and privacy rights;
  • Any inaccurate or misleading information you provide to us.

11. Governing Law & Dispute Resolution

These Terms shall be governed by and construed in accordance with the laws of the Hong Kong Special Administrative Region (HKSAR), without regard to its conflict of law principles.
Any dispute, controversy, or claim arising out of or related to these Terms, your use of the Website, or your purchase of products shall first be resolved through good-faith negotiations. If a resolution cannot be reached, you agree to submit the dispute to the exclusive jurisdiction of the courts of the HKSAR.

12. Severability

If any provision of these Terms is found to be invalid, illegal, or unenforceable under applicable law, the remaining provisions shall remain in full force and effect to the maximum extent permitted by law.

13. Entire Agreement

These Terms, together with our Privacy Policy, Return & Refund Policy, and any other posted policies, constitute the entire agreement between you and FENGHAN LIMITED regarding your use of the Website and supersede all prior oral or written agreements, understandings, or representations.

14. Contact Information

If you have any questions, concerns, or requests regarding these Terms of Service, please contact us at:
Email: service@melaniedawnllc.com
Physical Address: RM 1D 2/F, FU TAO BUILDING, 98 ARGYLE STREET, MONG KOK, KLN, HKSAR