Shipping Policy

Operator: FENGHAN LIMITED
Registered Address: RM 1D 2/F, FU TAO BUILDING, 98 ARGYLE STREET, MONG KOK, KLN, HKSAR
Website: https://melaniedawnllc.com/
Contact Email: service@melaniedawnllc.com
This Shipping Policy governs the order processing, shipment, delivery, and related matters for all products purchased via the official website https://melaniedawnllc.com/ (hereinafter referred to as “the Website”) operated by FENGHAN LIMITED (hereinafter referred to as “we”, “us”, “our”, or the “Company”). This policy applies to all retail customers and wholesale partners (collectively referred to as “you” or “user”) placing orders through the Website, and is incorporated into our Terms of Service by reference. By placing an order on the Website, you acknowledge that you have read, understood, and agreed to all terms outlined in this policy.
We are committed to processing and delivering orders efficiently and securely, and we work with reliable logistics carriers to ensure your products reach you in a timely manner. Please review this policy carefully to understand our shipping procedures, timelines, costs, and related responsibilities.

1. Order Processing Timeline

All orders undergo strict verification and product inspection prior to shipment to ensure order accuracy and product integrity. The order processing timeline applies to business days only (Monday to Friday, excluding Hong Kong public holidays and weekends):
  • Retail Orders: Standard processing takes 1-3 business days after payment confirmation and order verification. Orders placed on weekends or public holidays will be processed on the next business day.
  • Wholesale Orders & Bulk Prepacks: Due to larger order volumes and additional inventory checks, processing takes 3-5 business days after payment confirmation. Custom wholesale bulk orders may have extended processing timelines, which will be communicated to you via email in advance.
We reserve the right to delay order processing in cases of incomplete payment, inaccurate delivery information, suspected fraudulent activity, or temporary product out-of-stock situations. We will notify you promptly via email if any processing delays occur and provide updates on the expected shipment timeline.

2. Shipping Destinations & Coverage

We offer shipping services to Hong Kong SAR and select international destinations. Please note that certain remote areas or regions with strict import regulations may have limited or unavailable shipping services; you may check eligible destinations at checkout or contact our customer service team for confirmation.

2.1 Hong Kong SAR Local Shipping

We provide full coverage across Hong Kong SAR, including Kowloon, Hong Kong Island, New Territories, and outlying islands (additional fees may apply to remote outlying islands). Deliveries to restricted industrial or commercial areas may require carrier-specific pickup arrangements.

2.2 International Shipping

We ship to major regions globally, including but not limited to Asia, Europe, North America, and Oceania. It is your sole responsibility to ensure that the ordered products can be legally imported into your destination country/region, and to comply with all local customs laws, import regulations, and quarantine requirements.

3. Shipping Costs & Free Shipping Offers

3.1 Shipping Fee Calculation

Shipping fees are calculated based on the shipping destination, order weight, package size, and selected shipping method, and will be clearly displayed at checkout before you complete payment. All shipping fees exclude any applicable customs duties, import taxes, brokerage fees, or other local charges for international orders.

3.2 Free Shipping Promotions

We may launch limited-time free shipping promotions for retail or wholesale orders, subject to specific terms (e.g., minimum order value, eligible destinations). Free shipping applies to standard delivery services only and will be automatically applied at checkout if the promotion conditions are met. Free shipping benefits are non-refundable for returned or cancelled orders, in accordance with our Return & Refund Policy.

3.3 Wholesale Shipping Discounts

Registered wholesale partners are eligible for exclusive bulk shipping discounts or preferential rates, which will be reflected in the wholesale checkout portal. Special shipping terms for large-scale bulk orders may be negotiated separately with our customer service team.

4. Shipping Methods & Delivery Timelines

Delivery timelines are estimates only and start counting after the order has been shipped (not from the order placement date). Delays may occur due to carrier schedules, customs clearance, adverse weather, public holidays, or other unforeseen circumstances beyond our reasonable control.

4.1 Hong Kong SAR Local Delivery

  • Standard Shipping: Delivery within 2-4 business days after shipment; available for most retail and small wholesale orders.
  • Express Shipping: Optional expedited service with delivery within 1-2 business days after shipment; additional fees apply, and you may select this option at checkout.

4.2 International Delivery

  • Standard International Shipping: Delivery within 7-15 business days after shipment, varying by destination and customs clearance speed.
  • Expedited International Shipping: Optional premium service with delivery within 3-7 business days after shipment; higher shipping fees apply.
Please note that customs clearance procedures in the destination country/region may cause additional delivery delays, and we have no control over customs inspection timelines.

5. Order Shipment & Tracking

Once your order is shipped, we will send a shipment confirmation email to your registered email address, which includes:
  • Tracking number for your shipment;
  • Link to the logistics carrier’s tracking portal;
  • Estimated delivery date (based on carrier guidelines).
You may use the tracking number to monitor the real-time delivery status of your package via the carrier’s official website or mobile application. If you do not receive a tracking number within the stated processing timeline, please contact us at service@melaniedawnllc.com for assistance.

6. Delivery Responsibilities & Risks

6.1 Delivery Acceptance

You are responsible for providing accurate, complete, and valid delivery information (including recipient name, contact number, full address, and postal code). We will not be liable for delayed, failed, or misdelivered shipments caused by incorrect or incomplete delivery details provided by you. If redelivery is required due to inaccurate address information, you will be responsible for any additional redelivery fees.
The logistics carrier will attempt delivery per the stated schedule; if you are unavailable to receive the package, the carrier may leave a delivery notice for pickup at a designated location or arrange a re-delivery. Unclaimed packages after the carrier’s specified holding period may be returned to us, and you will be responsible for any resulting shipping costs for re-delivery.

6.2 Risk Transfer

The risk of loss, damage, or theft of the ordered products transfers to you once the package is handed over to the logistics carrier and marked as shipped. We are not liable for any loss, damage, or delay occurring after the carrier takes possession of the package.

7. International Orders: Customs, Taxes & Duties

For all international shipments, you are the importer of record and are solely responsible for:
  • Complying with all import laws, regulations, and quarantine requirements of the destination country/region;
  • Paying all applicable customs duties, import taxes, brokerage fees, and other local charges imposed by the destination country/region;
  • Cooperating with customs authorities for clearance procedures.
Our product prices and shipping fees do not include any international customs-related charges, and we have no control over the amount of such charges. We will not process refunds for customs fees, and refusal to accept delivery or pay customs duties will result in package abandonment or return; any resulting shipping costs or losses will be borne by you.

8. Undelivered, Lost & Damaged Shipments

8.1 Lost Shipments

If your package is marked as lost by the logistics carrier (typically after a specified period of no tracking updates), please contact us immediately with your order number and tracking details. We will work with the carrier to initiate a lost package investigation. If the carrier confirms the package is lost, we will offer a full refund or reship the order at our discretion, in accordance with our order fulfillment policies.

8.2 Damaged Shipments

If you receive a package with visibly damaged packaging or damaged products, you must notify us via email within 3 business days of delivery, with clear photos/videos of the packaging, shipping label, and damaged products. We will review the claim and arrange a resolution (refund, replacement, or repair) at our discretion. Claims submitted after the 3-day window may not be accepted.

8.3 Failed/Returned Shipments

Shipments returned to us due to undeliverable address, recipient refusal, unclaimed status, or customs rejection will be processed as returned orders. We will notify you upon receipt of the returned package, and you may choose to accept a refund (minus original shipping fees and any carrier return charges) or arrange for re-delivery (at your cost).

9. Policy Updates & Amendments

We reserve the right to update, modify, or revise this Shipping Policy at any time without prior notice, to reflect changes in logistics services, carrier terms, or regulatory requirements. Revised terms will be posted on this page with an updated Effective Date, and your continued use of our shipping services after such changes constitutes your acceptance of the revised policy. We recommend reviewing this policy periodically for updates.

10. Contact Us

If you have any questions, need shipping updates, or require assistance with delivery-related issues, please contact our customer service team at:
Email: service@melaniedawnllc.com (response within 3 business days)
Physical Address: RM 1D 2/F, FU TAO BUILDING, 98 ARGYLE STREET, MONG KOK, KLN, HKSAR